Our Legal and Data Policy
Introduction
Plan A Health are committed to protecting your privacy and ensuring the security of your personal data. This Legal and Data Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection legislation.
Data Controller
Plan A Health is the data controller responsible for your personal data. This means we determine the purposes and means of processing your personal data.
Information We Collect
We collect various types of personal data to provide our services effectively. This includes:
- Personal Information: Name, email address, phone number, address, date of birth, and other contact details.
- Health Information: Information related to your mental health, therapy sessions, treatment notes, and outcomes.
- Usage Data: Details of your visits to our website, including IP address, browser type, and pages accessed.
How We Collect Your Data
We collect your data through various means, including:
- Directly from You: When you fill out forms on our website, subscribe to our services, or communicate with us via email or phone.
- Automatically: Through cookies and similar technologies when you use our website.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To provide the services you have requested and to fulfil our contractual obligations.
- Legitimate Interests: For purposes such as improving our services, ensuring security, and conducting research.
- Consent: For specific purposes where you have given explicit consent, such as marketing communications.
How We Use Your Data
We use your personal data for the following purposes:
- Service Provision: To deliver our mental health services, including assessments, therapy sessions, and support.
- Communication: To send you service-related information and updates.
- Administration: For record-keeping, billing, and administrative purposes.
- Quality and Training: To improve our services.
- Legal Compliance: To comply with legal, regulatory, and professional obligations.
Data Sharing
We may share your personal data with:
- Therapists and Healthcare Providers: To provide you with the best possible care.
- Service Providers: Who assist us in delivering our services, under strict confidentiality agreements.
- Regulatory Authorities: When required by law or to protect our legal rights.
Data Security
We implement robust security measures to protect your personal data, including:
- Encryption: To protect data during transmission.
- Access Controls: To ensure only authorised personnel can access your data.
- Regular Audits: To monitor and improve our data protection practices.
Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: You can ask us to limit the processing of your data.
- Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
- Right to Object: You can object to the processing of your data for specific purposes.
- Right to Withdraw Consent: You can withdraw your consent at any time for data processing based on consent.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Therapy records are retained in accordance with professional guidelines and legal obligations.
Changes to This Policy
We may update this Legal and Data Policy from time to time.Any changes will be posted on this page, and we encourage you to review itperiodically.
Contact Us
If you have any questions or concerns about this Legal and Data Policy or your personal data, please contact us via the contact form below or at:
Email: matt@plana.health
Phone: +44(0)208 669 1166
By using our services, you agree to the terms outlined in this Legal and Data Policy. Thank you for trusting Plan A Health with your personal data.
